Miscommunication at Work

For two years I have been a lifeguard at a community pool in my hometown of Rock Hill. Last year the fill pipe for the pool was broken, and needed to be repaired for the pool to run properly. We communicated the problem to our supervisors who got in touch with a pool repair company. Somewhere in the line of communications something got messed up. The repair man came but did not bring the tools he needed to fix the fill spout. The pool had to be closed for two days in order to allow for the repair man to fix the spout, a simple problem that should have only taken a few hours. The miscommunication could have been prevented by the supervisors taking a closer look at the pipe and accurately telling the repair company exaclty what needed to be done and also for the repair company to give us a timeframe.